Leave the frustration of dealing with your IT Managed Service Provider (MSP) to us
MSP industry experts who will hold your IT provider accountable and cut through the noise.
Having an IT Managed Services Provider (MSP) is an integral part of your business and should be a partnership that compliments your operational goals, not one that causes frustration. Do you ever feel like your MSP just isn’t the same anymore?
Do you feel like the service and response times have been getting progressively worse?
Sick of your MSP provider dropping the ball?
Maybe you feel like you are constantly being “upsold” or sold to?
Do you feel like dealing with your MSP is a burden and another “hat” you have to wear?
Our team specializes in conducting thorough evaluations and assessments of your current MSP provider to ensure they are in fact the best fit for your specific company.
How we liaise on your behalf
Comprehensive review of your current IT MSP (or MSSP) and the agreements and associated services they are providing to your business as well as a pricing analysis to ensure you are getting proper value out of your engagement.
Evaluation of pain points and any recurring issues you may be encountering with the current provider.
Review of project recommendations and other large capital-expenditure initiatives presented by your provider to give you peace of mind and offer consensus before proceeding.
Detailed report and guidance for your executive team to make informed decisions about whether or not the current provider is in fact the best fit for your business’s unique needs.
If your organization is regulated and must adhere to compliance frameworks, part of this service is to assess whether or not the MSP has the skills and capacity to effectively manage your regulatory requirements. We specialize in CMMC, HIPAA, ISO 27001, NIST (CSF, 800-53, 800-171), SOC 2, CJIS, GLBA, SOX, PCI-DSS and more.
Are you sick of wearing the IT Point-Of-Contact “hat” on top of all of your other job duties?
We will sit in on your behalf in all meetings with your MSP provider including, QBRs (Quarterly Business Reviews), EBRs (Executive Business Reviews), project recommendations and discussions, renewal conversations, sales opportunities that they present to you, and anything else that requires a POC from your side to be present. (Our clients are also more than welcome to be present in all of the meetings and have us there as an expert resource to guide them)
We then collaborate with your team and any internal stakeholders to make decisions as a team.
We know exactly how MSP teams operate and will advocate directly on your behalf to ensure that any new recommendations they are making are valid/necessary and eliminate the back and forth and uncertainty.
Does your MSP throw acronyms at you trying to sell you all the latest and greatest security tools? Our team will be the POC instead of you so that we can determine whether or not these recommendations are absolutely needed for your specific business requirements.
Assistance with search process for a new MSP provider and consultation throughout the process. We will sit in on the sales calls with you and make sure you have an expert by your side and thoroughly evaluate any potential providers you are considering.
MSA and Service Agreement review (non-legal) to offer consensus on terms, services provided, SLAs, pricing and other important topics in MSP agreements.
MSP agreements are long and complex documents and that isn’t an accident. Are you tired of reading through them while trying to get your other job responsibilities done? Maybe you are being “upsold” at renewal by your Account Manager, our experts will analyze the agreements for you and provide clear and concise reports that give you actionable information to make the best decisions for your business.
Net new and renewal contract negotiations performed by industry experts, on your behalf or alongside you to make sure you have an expert resource on your team to advocate for the best possible terms and pricing.
Don’t go IT alone.
Our promise to you as a client
Having been a part of many different IT Managed Service Providers (MSP) we can confidently say that there has been a major shift in the way these organizations are conducting business as of late. There are still some great providers out there who are largely focused on providing excellent customer service and executing at a high-level, however, they are few and far between.
Your business is unique and with that said, you should be evaluating whether or not you have the right MSP by your side every year or two as technologies change rapidly as do your business needs.
Our team of MSP industry experts will alleviate the burden of you and your team trying to manage the relationship with your IT provider and act as a fractional resource to sit in on various meetings such as QBR’s (Quarterly Business Reviews), EBR’s (Executive Business Reviews) and any calls where the MSP wants to discuss a project, migration or large capital expenditure.
Leave it to the experts and a second set of eyes to determine whether or not the recommendations being made are appropriate and in the best interest of your company. Our promise to you as a client is to ensure that you are not only receiving the best value from a cost standpoint but the best service as well.
We are MSP and vendor agnostic and will conduct a thorough evaluation of your specific business requirements to align those with providers who are the best fit.
Contact Us
Having an MSP can be frustrating but it doesn’t have to be when you have industry experts by your side! Our team is happy to have a conversation with you and offer tailored solutions to any issues you might be experiencing with your current provider.
Don’t feel like you have to continue wearing another hat internally when you can leverage our expertise to liaise with your MSP on your behalf! Speak with our team today to see how we can help you and your organization with your MSP relationship management.