In this blog we will break down how you should approach a Hardware as a Service (HaaS) model being proposed by your IT MSP. These can often be beneficial to your business with a op-ex vs. cap-ex model so you can turn large purchases into monthly expenses. They are also extremely sticky revenue models for your IT Provider meaning it makes it more difficult if you want to leave and change MSPs. Before proceeding with this type of agreement, let’s discuss how to avoid being “locked in” by your MSP. You will find a list of questions that you can use to perform some of your own due diligence on this model if your MSP is trying to get you to sign up. Read more for our insight on when you should evaluate this service model vs. when you should not.

Are you and your staff tired of picking up the phone to submit a support request or ticket only to be contacted by a different technician each time? There are recurring issues happening at your company and because the technician is unfamiliar with your environment you have to repeat yourself each and every time. Frustrating to say the least! An MSP should be picking up on frequently occurring issues at your company and putting a plan together to mitigate these from continuing to happen. Did they patch a server outside of your agreed upon patch cycle and cause interruptions in critical business operations? Have you been waiting 3 weeks for that simple quote you requested from your Account Manager? We know. We’ve seen it all and will offer our insights on when enough might be enough with your MSP.

In this article we will discuss what you should look out for if your IT MSP (Managed Services Provider) has been acquired recently by a larger platform. Perhaps your MSP has been supporting your business now for years and you are uncertain of what lies ahead with your longtime IT partner. Maybe you are already in the midst of working with your provider who was acquired months ago and are really noticing a change in the service and support you once received.